Frequently Asked Questions
Information about personal loans, business finance, asset finance, mortgages, bridging finance and financial checks in Jersey.
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Contact UsPersonal Loans
What can finance be used for?
Finance can be used for home improvements, purchasing a vehicle or other personal expenses.
It cannot be used for investments, gambling or illegal activities.
How much can I borrow?
The amount you can borrow depends on your individual circumstances, including income, affordability and credit profile.
- Personal loans: typically from £5,000 to £50,000
- Business and asset finance: from £5,000 upwards
How long can I borrow for?
What is the difference between a secured and unsecured loan?
Secured loans: backed by an asset (e.g. property or equipment) and may offer lower interest rates.
Unsecured loans: do not require collateral and are typically based on income and credit profile, often at a higher interest rate.
What do APR and flat rate mean?
APR (Annual Percentage Rate) shows the annual cost of borrowing. It includes interest and certain charges, making it useful for comparing finance options.
Flat rate calculates interest using the original amount borrowed for the full term, even as the outstanding balance reduces.
Because they are calculated differently, a flat rate will usually look lower than the equivalent APR and the two should not be compared directly. When comparing finance, consider the APR, monthly repayments, term, fees and total amount repayable.
How does debt consolidation work, and which debts can be included?
How it works
Debt consolidation combines eligible existing credit commitments into one new loan with one monthly repayment.
- One repayment: Existing eligible borrowing is consolidated into a single loan.
- Secured or unsecured: Options may be available depending on your circumstances.
- The debt remains: Consolidation restructures borrowing; it does not remove the debt.
A longer loan term may reduce monthly repayments but can increase the total amount payable.
Included and excluded debts
Subject to assessment, eligible debts can include:
- Credit cards
- Personal loans
- Overdrafts
- Store cards
- Catalogue accounts
We are not currently able to offer consolidation for:
- Payday loans
- Short-term loans
- Buy Now, Pay Later balances
Information we will need
To review your existing commitments accurately, please provide the following for each debt:
- Credit provider: the bank or finance company name
- Credit agreement reference: the account or agreement number shown on your latest statement or credit agreement
- Monthly repayment: the amount you currently pay
- Supporting evidence: a recent statement or settlement figure showing the up-to-date amount required to settle the account
The usual application and affordability documents will also be required.
How existing debts are repaid
The repayment method will depend on the agreed arrangement. Funds may be paid directly to the relevant credit providers or, in some cases, released to you so that you can settle the balances.
Please continue making your existing repayments until each provider confirms that the balance has been settled. Direct Debits should not be cancelled before confirmation.
Existing accounts
Repaying an outstanding balance does not always close the credit account automatically.
If you would like an account closed, you should contact the relevant bank or credit provider once settlement has been confirmed. The decision to close the account remains yours.
Credit score
No improvement in your credit score can be guaranteed. Taking new borrowing or submitting a full application may initially affect your credit record.
Maintaining repayments and reducing overall debt may help over time, but credit-reference agencies determine your score. Versus cannot predict or guarantee the outcome.
Joint debts
Joint debts can form part of a consolidation application. Both account holders will normally need to join the new application and provide the required information and consent.
In some circumstances, an individual application may be considered. Both account holders remain responsible for the existing joint debt until it has been settled in full.
Can one personal loan cover more than one purpose?
Yes. A personal loan may cover more than one eligible purpose. Please explain how the funds will be used so the application can be assessed accurately.
Can I use a personal loan for professional training?
Yes. Professional-training costs can be considered as a personal-loan purpose, subject to eligibility, affordability and approval.
Can a personal loan cover relocation costs?
Yes. Eligible moving or relocation costs may be considered as a personal-loan purpose, subject to eligibility, affordability and approval.
Business Loans
Can Versus Finance assist with business finance in Jersey?
Yes. Versus Finance assists Jersey businesses with funding solutions including working capital loans, asset finance and commercial lending.
If you are considering business funding, you can contact us to discuss your requirements.
What can business finance be used for?
Business finance can be used by Jersey businesses for a range of eligible purposes, including:
- Working capital and cash-flow support
- Business tax liabilities
- Expansion and growth
- Marketing and brand investment
- Stock purchases
- Refurbishment
- Purchasing a new or existing business
- Professional-practice funding
- Other eligible business costs
- Vehicles or equipment
- Sale-and-leaseback arrangements
The suitability of any purpose will depend on your business circumstances, the amount requested and the outcome of the assessment.
What business-loan amounts and repayment terms are available?
Business-loan amounts
Standard business-loan amounts are:
- Minimum borrowing: £5,000
- Maximum borrowing: £100,000
Subject to eligibility and individual circumstances. Need a higher amount? Please enquire with Versus Finance directly.
Secured finance may involve legal, valuation or registration costs. Any applicable fees will be confirmed before you proceed. Property or assets used as security may be at risk if repayments are not maintained.
Business-loan terms
Repayment terms start at 36 months.
- Unsecured business loans: from 36 to 60 months
- Secured business loans: from 36 months up to 7 years
The term offered will be confirmed following our affordability assessment and is subject to approval.
Figures shown are indicative and may vary by product and individual circumstances. Please confirm current limits and terms with the Versus Finance team.
Secured finance may involve legal, valuation or registration costs. Any applicable fees will be confirmed before you proceed. Property or assets used as security may be at risk if repayments are not maintained.
Can finance support a business purchase, franchise or partner buyout?
Can I discuss finance before buying a business?
Yes. An early discussion can help you understand what information and funding may be required before committing to the purchase.
Can business finance fund a franchise?
Yes. Eligible franchise-purchase and initial setup costs may be considered. We may request the franchise agreement, business plan, forecasts and your proposed contribution.
Can finance fund a business-partner buyout?
Yes. An eligible partner or ownership buyout may be considered. We may request accounts, a valuation and details of the proposed transaction.
Can business finance cover software, premises, tax, stock and professional costs?
Can finance cover software or digital systems?
Yes. Eligible software, technology and digital-system costs may be considered as business-loan purposes, subject to assessment and approval.
Can I finance improvements to rented premises?
Yes. Eligible refurbishment costs may be considered. We may request the lease, landlord’s consent, quotations and details of the planned work.
Can business finance cover professional fees?
Yes. Eligible legal, accountancy, consultancy or advisory costs may be considered, subject to the finance purpose, assessment and approval.
Can business finance be used to pay a tax bill?
Yes. Eligible business tax liabilities may be considered, subject to the amount, circumstances, affordability and approval.
Can finance cover seasonal stock?
Yes. Eligible stock purchases may be considered, subject to the amount, trading cycle, affordability and approval.
What documents are needed for business finance, and what should a business plan include?
Business documents
For an established business, we will normally ask you to provide:
- Proof of identity and address
- Bank and e-money statements: complete statements covering the last three months for every relevant personal and business account, including accounts such as Revolut and Wise
- Trading accounts: the most recent two years, audited or unaudited
- Funding information: the amount required, the purpose of the finance and any relevant supporting business details
For a new business, we will normally request the same identity, address and account information, together with a business plan and financial forecasts instead of historic trading accounts.
Business-plan contents
- Business overview and ownership
- Product or service
- Market and customers
- Management experience
- Funding purpose and amount
- Financial forecasts
- Repayment plan
- Key risks and assumptions
Can a new business apply before it has started trading?
Yes. New businesses may apply, although we may request a business plan, forecasts, evidence of experience and details of your own contribution.
Can personal property be used as security for a business loan?
It may be possible, subject to the property, ownership, equity, existing borrowing and approval. Legal, valuation and registration costs may apply.
Property used as security may be at risk if repayments are not maintained.
Can finance cover import and shipping costs?
Yes. Eligible freight, shipping and import costs may be considered where they form part of a business purchase and can be supported with quotations or invoices.
Asset Finance
What types of assets can be financed?
Asset finance is available across a wide range of business and commercial asset categories, including:
- Cars, vans, HGVs and motorcycles
- Tractors and farming vehicles
- Plant and machinery
- Green-energy equipment
- Manufacturing and construction equipment
- Agricultural and forestry equipment
- IT equipment
- Catering and hospitality equipment
- Medical and dental equipment
- Marine vessels and equipment
Looking to finance something out of the ordinary? Please contact the Versus Finance team—we will be happy to review the asset and discuss the available options.
How old can an asset be?
Hire purchase is available for eligible assets that are up to 12 years old.
Assets older than 12 years do not qualify for hire purchase. Please contact the Versus Finance team if you would like to discuss an older or specialist asset and the finance options that may be available.
Figures shown are indicative and may vary by product and individual circumstances. Please confirm current limits and terms with the Versus Finance team.
Can an asset be purchased from a private seller or overseas?
Approved seller types
We can finance eligible assets purchased from approved dealers, business suppliers and private sellers.
Private sales require additional checks to confirm the seller’s identity, ownership of the asset, its condition and its value. We will explain what evidence is needed for the transaction.
Assets purchased overseas
Yes. We can finance eligible assets purchased overseas where the asset has valid registration or equivalent ownership documentation and ownership can be confirmed.
We may also request the purchase invoice, seller information, import or transport documents and an independent valuation, depending on the asset and transaction.
What amounts, terms and deposits apply to asset finance?
Asset-finance amounts
Standard asset-finance amounts are:
- Minimum borrowing: £5,000
- Maximum borrowing: £100,000
Subject to eligibility, individual circumstances and the asset being financed. Need a higher amount? Please enquire with Versus Finance directly.
Asset finance may involve legal, valuation or registration costs. Any applicable fees will be confirmed before you proceed. The asset used as security may be at risk if repayments are not maintained.
Asset-finance terms
Asset finance is available with repayment terms from 36 to 60 months.
You can select any whole-month term within that range. The term offered will depend on the asset and the agreed finance structure and is subject to affordability checks and approval.
Figures shown are indicative and may vary by product and individual circumstances. Please confirm current limits and terms with the Versus Finance team.
Asset finance may involve legal, valuation or registration costs. Any applicable fees will be confirmed before you proceed. The asset used as security may be at risk if repayments are not maintained.
Deposits
A deposit may be required depending on the asset, the transaction and your circumstances.
In suitable cases, finance of up to 100% of the purchase price may be available. The deposit requirement will be confirmed following assessment and is subject to approval.
Figures shown are indicative and may vary by product and individual circumstances. Please confirm current limits and terms with the Versus Finance team.
Does Versus offer asset refinance or sale-and-leaseback?
Versus Finance does not offer asset-refinance facilities.
We do offer sale-and-leaseback finance for eligible business assets. This allows a business to sell an asset and lease it back under an agreed finance arrangement, releasing capital while retaining use of the asset.
Please contact the Versus Finance team to discuss the asset, ownership evidence and the proposed transaction.
Can I finance an electric vehicle or charging equipment?
Yes. Eligible electric vehicles and related charging equipment may be considered, subject to the asset, supplier, amount and application approval.
Can one finance agreement cover multiple assets?
Possibly. Multiple eligible assets may be considered together, depending on their type, value, supplier, ownership and the finance provider’s requirements.
Can asset finance include delivery and installation costs?
Yes. Eligible delivery and installation costs may be included where they relate directly to the asset and are shown on the supplier’s quotation or invoice.
Can I finance solar panels or other energy-saving equipment?
Yes. Eligible solar panels, heat pumps and other energy-saving equipment may be considered, subject to the equipment, supplier, cost and approval.
Mortgages
What types of mortgages are available?
- Residential mortgages
- First-time-buyer mortgages
- Remortgages
- Buy-to-let mortgages
- Interest-only mortgages
- Large mortgages (£2m+)
- Specialist mortgage enquiries
The £2 million threshold is shown for general guidance. Product definitions and availability may vary.
What costs should I allow for?
First-time-buyer tax examples
Illustrative examples:
- £425,000 purchase: £840
- £500,000 purchase: £1,590
- £650,000 purchase: £8,340
These figures are illustrative examples only and may change. Relief applies only where the legal criteria are met.
Entitled housing status or permission to buy does not automatically establish tax relief. Please confirm the current tax treatment and figures with the relevant professional adviser before proceeding.
Main-residence tax examples
Illustrative examples:
- £425,000: £6,590
- £500,000: £8,090
- £650,000: £12,590
- £1,000,000: £24,590
These figures are illustrative examples only and may change. Please confirm the current tax treatment and figures with the relevant professional adviser before proceeding.
Buy-to-let tax examples
Illustrative examples:
- £425,000: £15,090
- £500,000: £18,090
- £650,000: £25,590
- £1,000,000: £44,590
These figures are illustrative examples only and may change. Please confirm the current tax treatment and figures with the relevant professional adviser before proceeding.
Other purchase costs
- Stamp Duty or Land Transaction Tax
- Mortgage or security registration
- Legal and conveyancing fees
- Valuation fee
- Independent survey where required
- Mortgage-product or provider fees
- Any applicable mortgage arrangement fee
- Service charges for relevant flying-freehold or share-transfer properties
Remortgage costs
Remortgaging costs can include legal work, a valuation, mortgage or security registration, provider charges, early-repayment charges on the existing mortgage and any applicable arrangement fee.
Mortgage arrangement fee
Illustrative fee examples:
- Standard residential mortgage: £1,495
- Buy-to-let mortgage: £2,495
- No GST
- Payable only after formal approval and signature of the relevant agreement
Fees and product terms may change. Please confirm the current charges with the Versus Finance team before proceeding.
Valuation fee
The valuation fee will depend on the mortgage product. You will normally be responsible for the fee, although selected products may include a valuation at no additional cost.
Choosing a Jersey advocate or solicitor
You may appoint a Jersey advocate or solicitor experienced in conveyancing to act for you in the property transaction, subject to any applicable mortgage requirements.
If requested, Versus can introduce you to a suitable Jersey law firm. Legal services and fees are agreed directly with the appointed lawyer or firm.
How much can I borrow?
Mortgages are available from £250,000, with no fixed maximum.
- Minimum mortgage amount: £250,000
- No fixed maximum.
- The maximum depends on income, affordability, the property, deposit and mortgage product.
Figures shown are indicative and may vary by product and individual circumstances. Please confirm current limits and terms with the Versus Finance team.
Mortgage finance may involve valuation, legal and registration costs. Your property may be at risk if repayments are not maintained.
How long can the mortgage term be?
Mortgage terms may be available from 5 to 40 years, depending on the repayment type, your age, affordability and anticipated retirement date.
- Capital repayment mortgages: may extend up to the oldest applicant’s 80th birthday, subject to affordability.
- Interest-only mortgages: are generally limited to 25 years and must normally end before the oldest applicant’s 70th birthday or anticipated retirement age, whichever comes first.
If the mortgage extends into retirement, evidence of projected pension or retirement income may be required. The final term will depend on the applicable assessment criteria and your individual circumstances.
What documents will I need?
Mortgage documents
For a mortgage enquiry, we will normally ask you to provide:
- Identity and address evidence
- Bank and e-money statements: complete statements covering the last three months for every account you hold, including accounts such as Revolut and Wise
- Evidence of income
- Current credit commitments
- Deposit or equity evidence
- Property information
Additional documents may be required depending on your employment, the property and the type of mortgage requested.
Employed mortgage applicants
- Last three months’ payslips
- Two years’ tax notices
- Employment contract where employment began within six months
- Two years’ evidence for variable income where relevant
- Relevant fixed-term or variable-hours documents
- Return-to-work information after maternity or parental leave where relevant to the mortgage enquiry
Self-employed mortgage applicants
In addition to the standard mortgage documents, you should provide the relevant sole-trader, partnership or limited-company accounts, tax records and current business information.
We will confirm any further evidence required for your case.
Other income
You should provide evidence appropriate to the type of income. We will confirm any additional information required for your case.
Buying a property
You should provide the property particulars, purchase price, deposit and source-of-funds information, estate-agent or vendor details, and the details of your Jersey advocate or solicitor when available.
Remortgaging
You should provide your current mortgage statement, property details, estimated value, required balance, the purpose of any additional borrowing and the details of your Jersey advocate or solicitor when available.
Buy-to-let mortgages
You should provide the property details, expected or current rental income, tenancy information where applicable, deposit or equity evidence, and details of any existing properties and mortgages.
Interest-only mortgages
In addition to the standard mortgage documents, you should provide details and supporting evidence of your proposed repayment strategy.
First-time buyers
You should provide the standard mortgage documents together with evidence of your deposit and source of funds.
First-time-buyer status and eligibility for any tax relief are assessed separately.
Deposit and gifted deposit
You should provide statements showing the deposit and its source.
For a gifted deposit, we may also require a signed gift letter and identification or source-of-funds evidence from the donor.
Can I mortgage a property needing renovation?
Possibly. It will depend on the property’s condition, valuation, planned work, deposit and available mortgage products.
Your property may be at risk if mortgage repayments are not maintained.
Can a family member help with my mortgage deposit?
Yes. A gifted deposit from a family member may be accepted. Evidence of the funds and written confirmation that it is a gift will usually be required.
Can another property’s equity fund my deposit?
Yes. This may be considered, subject to the property’s value, existing borrowing, affordability and the available mortgage products.
Additional borrowing secured against property may involve valuation and legal costs. Property may be at risk if repayments are not maintained.
Can Versus Finance help first-time buyers?
Yes. Versus Finance can help first-time buyers explore suitable mortgage options and understand the application process.
You will usually need to provide identification, evidence of income and expenditure, recent statements, details of the property and evidence showing the amount and source of your deposit. Every application is assessed individually and remains subject to affordability and the applicable assessment criteria.
Bridging Loans
What is a bridging loan?
A bridging loan provides short-term funding where finance is needed before another source of funds becomes available, such as a sale, refinance or longer-term facility.
What can bridging finance be used for?
Bridging finance may be suitable where funding is required quickly or for a defined short period, including property transactions, refinancing, renovation or development projects and other funding requirements.
How long is a bridging loan normally for?
Bridging finance is intended as a short-term solution rather than long-term borrowing. The appropriate term will depend on the transaction and how the loan is expected to be repaid.
How much can I borrow with bridging finance?
Versus Finance typically considers bridging finance requirements from £1 million to £25 million. The amount available will depend on the transaction, security provided, proposed repayment strategy and lender criteria.
Do I need to provide security for a bridging loan?
Bridging finance will normally require suitable security. The type and value of security required will depend on the transaction and individual lender criteria.
Property or assets used as security may be at risk if the bridging finance is not repaid in accordance with the agreement.
What is an exit strategy?
An exit strategy is the planned method of repaying the bridging finance at the end of the agreed term. This could include a sale, refinance or another suitable source of funds.
How quickly can bridging finance be arranged?
Timescales vary, but bridging finance can often progress quickly where the required information, valuation, legal work and security arrangements are in place.
What does bridging finance cost?
Bridging finance costs are assessed individually and may include interest, arrangement fees, valuation fees and legal costs. The applicable rate and charges will depend on the transaction and finance arrangement.
Property or assets used as security may be at risk if the bridging finance is not repaid in accordance with the agreement.
What information will I need for a bridging finance enquiry?
Initial information will normally include the amount required, purpose of the bridging finance, details and value of the proposed security and your intended repayment or exit strategy. Further information may be required depending on the transaction.
Financial Review & Verification
Why might Versus Finance ask for additional information?
We may request additional information where required to assess your application, verify the information provided or meet relevant lender, identity and regulatory requirements.
Will a credit search be carried out?
A credit search may be carried out when you proceed with a completed finance or mortgage application, whether online, by telephone or in person. Depending on the product and lender, this may be a soft or hard search.
Will Versus Finance carry out an income and expenditure assessment?
Where required, and depending on the finance product, Versus Finance may review your income, expenditure and existing commitments as part of assessing affordability.
What bank statements will I need to provide?
We normally require the latest three months of statements for relevant accounts, including personal current accounts, business accounts, savings accounts and e-money accounts where applicable. Further statements may be requested where required.
What identification and verification checks are required?
Versus Finance carries out appropriate identity and anti-money laundering checks, with additional information or documentation requested where required.
Will my existing loans and financial commitments be considered?
Yes. Existing loans, credit commitments and other regular financial obligations may be considered as part of the affordability and financial assessment.
Can I apply if I have had a loan, finance or mortgage application declined in the past six months?
If you have had a loan, finance or mortgage application declined within the past six months, this may affect your eligibility. We recommend speaking with Versus Finance before applying.
How is self-employed or business income assessed?
Where income comes from self-employment or a business, we may request accounts, business bank statements and other financial information to help assess the application.
Is my credit score the only factor considered?
No. Credit history forms part of the assessment, but income, affordability, existing commitments and other relevant financial circumstances may also be considered.
Eligibility & Applications
Who can apply for finance in Jersey?
- Be over 18 and no older than 70 when the loan term ends
- Have been continuously resident in Jersey for at least three years
- Be in employment or have a regular source of income
- Have a UK or Jersey bank account that accepts Direct Debit instructions
How do I apply for finance?
You can begin your finance application in any of the following ways:
- Apply online: complete our eligibility form.
- Call our Jersey office: +44 (0) 1534 769669
- Visit us in person:
De Carteret House, 7 Castle Street, St Helier, Jersey JE2 3BT
Our team will review your information and contact you about the next steps.
What is an affordability check, and what factors affect eligibility?
What is checked?
An affordability check considers your income, regular expenses, existing commitments, financial stability and the proposed repayment to understand whether the borrowing appears affordable.
Factors that may affect eligibility
Several factors may affect your eligibility, including:
- Credit history (missed payments or defaults)
- Recent declined credit applications
- High levels of existing borrowing
- Income and affordability
All applications are assessed on a case-by-case basis.
How to prepare
- Provide complete and accurate information.
- Prepare the required bank statements and evidence of income.
- Include every account and existing commitment.
- Respond promptly if further information is requested.
What documents will I need to provide?
Personal loans
- Proof of identity for all applicants
- Proof of address for all applicants*
- Complete bank statements for the past three months
Business loans
- Proof of identity for all company directors
- Proof of address for all company directors*
- Complete business bank statements for the past three months
- Last two years of trading accounts (audited or unaudited)
Asset finance
- Proof of identity for all applicants
- Proof of address for all applicants*
- Complete bank statements for the past three months (personal or business)
- Asset registration document, where applicable
- Seller KYC/AML: proof of identity, address and bank account
*Proof of address must be dated within the past three months.
Bank statements: Please provide complete statements for all current, savings and e-money accounts, including Revolut.
Additional documents may be required.
How should identification, bank statements and other supporting documents be supplied?
Original identification
Original identification may be required for customer-identification and anti-money-laundering checks.
Please follow the secure instructions provided by the Versus Finance team and do not upload identification into Ask Versus.
What if my supporting documents are not in English?
We may require an English translation completed by an acceptable translator. Contact Versus before arranging a translation so we can confirm what is needed.
Translation costs may need to be paid by the applicant.
Can I use downloaded bank statements?
Yes. Statements should be complete, unedited and show your name, account details, statement period and all transactions. Screenshots may not be accepted.
What if my name is different across my documents?
Tell Versus when applying and provide evidence explaining the change, such as a marriage certificate or deed-poll document.
Can I provide my supporting documents in stages?
Yes. Documents can be provided in stages, but the application may not be fully assessed until all required information has been received.
Will checking eligibility or applying affect my credit score?
A general enquiry with Versus Finance (for example by phone, email or contact form) does not affect your credit score.
Versus Finance will review your enquiry before proceeding with a formal application. Credit searches are normally carried out once a completed application has been received.
If you have any questions before submitting a formal application, please contact us on 01534 769669 or via our contact form.
Does passing the eligibility check guarantee approval?
The eligibility result is an initial indication only. It does not guarantee approval, a particular interest rate or a particular borrowing amount.
Can I make a joint application?
Joint applications are welcome. Both applicants must provide the required information and documents, give consent to the relevant checks and meet the applicable eligibility and affordability requirements.
The application will be assessed using the combined circumstances and commitments of both applicants and remains subject to approval.
Can I apply while on probation or on a temporary or zero-hours contract?
We cannot currently accept applications while you are on probation or employed under a temporary or zero-hours contract.
Existing Finance & Repayments
When do I have to start repaying my loan?
How are repayments collected?
Repayments are normally collected monthly by Direct Debit. When you sign the credit agreement, you can select a payment date between the 1st and 28th of each month.
Your first repayment is normally due within 30 days of signing. The confirmed payment amount and schedule will be set out in your credit agreement.
Can I change my repayment date, bank account or the person making the payment?
Repayment date
Yes. A repayment date can normally be chosen to suit your income.Change repayment account
Please contact Versus if you need to change the account used for repayments. A written and signed request and security checks may be required.
You may need to complete a new Direct Debit instruction or arrange a new standing order.
Do not cancel the existing payment arrangement until the replacement has been confirmed.
Third-party repayments
Repayments cannot be made from an account belonging solely to someone else. They must be collected from an account held in your name, either individually or jointly.
What should I do if I cannot make or have missed a repayment?
If you cannot make a repayment
Please contact Versus as soon as possible, preferably before the payment is due.
Any alternative payment arrangement must be formally agreed before it takes effect.
You remain responsible for the agreed repayment until a change has been confirmed. Do not cancel your Direct Debit unless instructed to do so.
Missed repayment
A missed repayment may result in charges, affect your credit record and lead to contact or recovery action under your credit agreement.
The exact consequences will depend on your credit agreement. Please contact Versus promptly and do not ignore correspondence about your credit agreement.
Changes in your circumstances
Please contact Versus promptly if a change in your circumstances may affect your repayments.
Any change to the repayment arrangement must be formally agreed before it takes effect. Please do not wait until a payment has been missed.
Can I settle early, make additional repayments or request a statement?
Settling early
Early settlement may be possible, subject to the terms of the finance agreement.
A settlement figure can normally be requested at any time.
Can I make extra repayments without settling?
Additional repayments may be possible, depending on your finance agreement. Please contact the Versus team first to confirm any conditions or charges.
Request a balance or statement
For a balance, settlement figure or account statement, please contact Versus, who can direct your request to the appropriate account administrator.
Where available, please include your application reference or credit-agreement number. Identity and security checks may be required before account information can be released.
Can I top up my loan, have multiple agreements or take a payment holiday?
Top-up loans
Versus does not offer top-up loans or increases to an existing loan balance.
If you require additional borrowing, you must submit a separate new application, which will be subject to fresh eligibility, affordability and credit checks.
More than one loan
A client can hold more than one loan.
Additional borrowing requires a separate application and fresh assessment. Existing commitments are considered, and approval is not guaranteed.
Can I take a payment holiday?
Payment holidays are not available on the finance products offered through Versus. Please contact us before missing a repayment.
Do not stop making repayments unless your finance provider has formally agreed to a change.
Will I receive a copy of my finance agreement?
Yes. You will receive the finance agreement and relevant documents from the finance provider. A copy will usually arrive at the address you provided within five working days. Read everything carefully and ask about anything you do not understand.
Will I know the total amount repayable before signing?
Yes. The full repayment details are shown in your loan agreement. You must review and sign the agreement before the finance is completed and the funds are released.
What happens after I make the final repayment?
Once the final payment has cleared, the provider will close the agreement and issue any relevant completion or release documents.
Speak with the Versus Team
Do you have Portuguese-speaking staff?
Yes. Portuguese-speaking support is available in our office, over the phone and by email.
Why use Versus Finance?
Versus Finance was founded in Jersey, for Jersey, and remains dedicated solely to serving the Island's residents and businesses. With nearly a decade of trading and over 17 years of Director-level local lending experience, we combine genuine local knowledge with a straightforward and professional approach to finance.
Where is the Versus Finance office, and when is it open?
Visit the office
Address: De Carteret House, 7 Castle Street, St Helier, Jersey JE2 3BT.
We recommend contacting Versus before visiting.
Opening hours
- Monday to Friday: 9:00am–5:00pm
- Saturday: by appointment only
- Sunday: closed
- Bank holidays: closed
Is parking available, and is the office accessible?
Parking
Sand Street car park is opposite the office.
Office accessibility
Our office is wheelchair accessible and has a lift. Please contact us before visiting if you would like us to arrange any additional support or adjustment.
What additional support can Versus provide?
Needing additional support does not prevent you from applying. Depending on your needs, we can offer:
- Clearer explanations or additional time
- Accessible formats
- A preferred communication method
- Portuguese-speaking support
- Support involving an authorised representative or trusted person
Can a representative or trusted person support me?
An authorised representative, attorney, family member, advocate or trusted person can support you, subject to the necessary authority, identity and confidentiality checks.
Versus will continue to seek your instructions unless the representative has valid legal authority to make decisions on your behalf.
How can I contact the Versus team if I cannot find an answer?
If you can't find the information you need, please contact us by phone on 01534 769669 or by completing our contact form.
A member of our team will be happy to assist.
How do I update my contact details?
Please contact Versus and quote your application reference where available. Identity or security checks may be required before any details are changed.
Do not enter personal information into Ask Versus.
What happens when I arrive at the Versus Finance office?
Please report to reception when you arrive at the office.
We recommend contacting Versus in advance, particularly if you need an appointment, an accessibility adjustment or other support.
Other Questions
What fees and charges may apply when arranging finance?
An arrangement fee may apply. For personal and business finance, this is typically 3% of the total finance amount, subject to a minimum fee of £295.
Full details are set out in our Terms of Business.
What interest rate will I pay?
The interest rate will depend on the product, borrowing amount, term, security, your circumstances, affordability and credit history.
Any estimate is indicative only. The final rate, repayments, fees and total amount payable will be explained before you sign an agreement.
When are fees payable, and does Versus receive commission?
When the fee is due
The fee becomes payable after the finance has been formally approved and you sign the relevant agreement.
Unless Versus confirms otherwise in writing, the fee remains payable if you subsequently decide not to complete the transaction or draw the funds.
Commission
Versus may receive commission or other remuneration from a finance provider, insurer or introduced business.
Where required or relevant, the nature or amount will be disclosed to you in writing. Any commission is separate from the arrangement fee payable by you.
Does Versus Finance serve clients outside Jersey?
Versus Finance primarily serves clients based in Jersey.
In some cases we may assist clients with Jersey connections or assets. Please contact us to discuss your circumstances.
How do I make a complaint or report a suspicious message?
Complaints
Making a complaint is free and will not affect the fair handling of your enquiry or application.
You can complain by telephone, through our contact page, by post or in person by appointment. Written acknowledgement is normally provided within five business days.
Suspicious communication
Do not send money, open unexpected links or share passwords, security codes, bank details or identification. Verify the communication by calling the published Versus number.
Does Versus Finance accept cash payments?
Versus does not accept cash. Arrangement fees must be paid by bank transfer or another payment method confirmed directly by the team.
Can an arrangement fee be reduced or waived?
Versus may reduce or waive all or part of the fee at its sole discretion.
Any reduction or waiver must be confirmed in writing and will apply only to the named client and transaction.
Can someone else pay my arrangement fee?
A payment from a third party may be accepted, subject to the required identity and compliance checks.
Please contact Versus before arranging the payment.
Can separate third-party fees or costs apply?
A finance provider, valuer, Jersey advocate or solicitor, insurer or another third party may charge separate fees under its own terms.
Versus will explain any charges known to us or direct you to the relevant documents before you proceed.
Still need help?
Speak with our Jersey-based team for clear, personal assistance with your finance enquiry.