Versus Finance Limited is committed to providing exceptional service to all our clients, particularly those who may be vulnerable due to personal circumstances. We aim to ensure that vulnerable clients receive the appropriate care, attention, and support throughout their engagement with us.

Definition of a Vulnerable Client

A vulnerable client is an individual whose personal circumstances make them particularly susceptible to harm or disadvantage when a business does not exercise appropriate care. Vulnerability may impact a client’s ability to make informed decisions and represent their own interests, placing them at increased risk if things go wrong.

Vulnerable clients may include:

• Individuals with physical or mental health conditions
• Those experiencing life-altering events (e.g., bereavement, divorce, job loss)
• Individuals with limited financial understanding or resilience

Key Drivers of Vulnerability

We recognize that vulnerability can take many forms. The following are key drivers that may impact a client’s ability to make decisions:

1. Health

• Physical or mental health conditions, including cognitive, sensory, or mobility impairments, can affect an individual’s ability to manage daily tasks, including financial decisions.

2. Life Events

• Significant life events, such as bereavement, divorce, or job loss, can cause emotional distress, financial instability, and reduced focus.

3. Resilience

• An individual’s ability to cope with financial hardship or emotional stress. Low resilience may hinder an individual’s recovery from financial setbacks.

4. Capability

• Financial literacy, digital skills, and confidence in managing money. Vulnerability increases when individuals lack the skills to understand or engage with financial products.

Our Commitment to Vulnerable Clients

Versus Finance Limited is dedicated to providing vulnerable clients with tailored support, ensuring they receive the appropriate care and assistance during their application process. Our commitment includes:

• Identifying signs of vulnerability early in the process and providing extra support when necessary.
• Making reasonable adjustments to our services to accommodate vulnerable clients.
• Ensuring accessibility to our services and fostering an inclusive, supportive environment. 

Support for Vulnerable Clients

We offer a variety of support services to assist vulnerable clients, including:

• Large Print Services: Available for visually impaired clients.
• Third-Party Assistance: Clients may appoint a registered nominee or Power of Attorney to manage their application. KYC (Know Your Client) documentation is required to authenticate third-party representatives.

Vulnerable Client Disclosure & Consent

When engaging with Versus Finance Limited, whether via website, phone, email, social media, or face-to-face interactions, it is your responsibility to inform us if you are a vulnerable client. This disclosure allows us to take appropriate steps to provide you with the necessary care and support.

Explicit Consent

By disclosing your vulnerability, you provide explicit consent for us to share relevant information with third parties involved in processing your application, such as lenders and financial institutions. This ensures that they are aware of your vulnerability and can offer the appropriate support. Any data shared will be used solely for the purposes of processing your application and will be handled in full compliance with GDPR and Data Protection (Jersey) Law 2018.

Face-to-Face Meeting Requirement

If you disclose your vulnerability, we may require a face-to-face meeting to assess your needs, ensure you fully understand the application process, and provide tailored support. This meeting will help us ensure that we are providing the appropriate financial products for your specific circumstances.

Disclaimer – Liability for Lender Decisions

As brokers and business introducers, Versus Finance Limited is not liable for any decisions made by lenders or financial institutions regarding loan approvals, rejections, payment plans, or payment breaks. These decisions are at the sole discretion of the lender, and any agreements are between the client and the lender.

What Happens After Consent is Given

Once you provide explicit consent for sharing your vulnerability status, the relevant third parties involved in processing your application (such as lenders and financial institutions) will be made aware of your status to provide the necessary support. All shared data will be handled confidentially and in compliance with GDPR and Data Protection (Jersey) Law 2018.

Local Support Organisations in Jersey

For further assistance, vulnerable clients can contact the following local organizations:

• Age Concern Jersey: 01534 723364
• Royal Society for Blind Children (Jersey): 01534 722968
• Mind Jersey: 01534 482600
• Citizens Advice Jersey: 0800 735 0249

Struggling with Debt or Financial Difficulty

If you are facing financial difficulty or struggling with repayments, we recommend that you contact your bank or financial institution directly for advice. You can also reach out to local organisations like Citizens Advice Jersey for assistance in managing debt and avoiding further financial hardship.

Translation Services

Clients who face language barriers or require assistance with communication can arrange for certified translation services. If you are unable to secure a translator, please notify us, and we will work with you to ensure effective communication.

Versus Finance Limited is committed to providing vulnerable clients with the care and respect they deserve. We are here to help you navigate through your financial decisions with clarity and support. Should you have any questions or need assistance, please do not hesitate to contact us.

Last Updated: 19/03/2025